One night last week I did an infusion set change in the evening. About three hours later, after going to bed, I heard the Fur Elise alert coming from my Ping. I knew something was up since I keep it on vibrate so the only time it will alert with song is when it’s not delivering. I looked at the screen and it said “Pump not primed. No delivery. Blah blah blah”. I disconnected the site and went through the priming process then reconnected. This seemed to appease the pump and I had no other alerts after that. Until last night. I did an infusion set change kind of late last night (I do not recommend doing this but I kind of forgot about having only a few units left in the reservoir). Sure enough about an hour after changing everything, I got the same not primed alert. This instance it happened three times. I was so annoyed that this was happening at 11pm when I should have been sleeping. And poor Joe. “That thing goes off every night”. “No honey, this time it’s my pump not the Dexcom”. I went into the living room to call Animas’ technical support. I was just waiting for the alert to happen again. I was on hold for 20 minutes. Someone finally answered only to tell me that a representative would call me back. Probably in a half hour. Really?! At 11:30pm I’m supposed to wait for a call back?! I actually did wait for about 15 minutes but couldn’t keep my eyes open so left the phone off the hook and went to bed. Luckily the alert hasn’t happened again. But I’ll be very apprehensive when I do my next site change. I’ve always been a fan of the customer service from Animas. Last night, not so much.
Now is it really possible for an inanimate object to know I’m going to stop using it in the near future? I doubt it. But it certainly feels like it.
Quick editor’s note: I just checked my caller ID (since I left the phone off the hook) and Animas did not in fact call me back in a half hour – they called back at 12:49am. Well over an hour later. Boy am I glad I didn’t wait up!