Little Things to Appreciate.

One of the things about living with diabetes is that there are a lot of medication and supplies needed on daily basis. Very important mediations and supplies. And very expensive medications and supplies. This means that people living with diabetes deal with pharmacies, medical supply companies and insurance companies more than we’d prefer I’m sure. I am extremely fortunate to have most of my diabetes supplies covered under durable medical equipment and Edgepark is a preferred provider for my insurance. To me, this gives the comfort of knowing I am going to receive my pods, sensors, test strips and ketone test strips like clockwork, every 3 months. I am a huge fan of Edgepark. Some of you may have already heard this from me. I’ve been dealing with them for almost 3 years and have never had a bad experience.

Until yesterday that is. A shipment of test strips was being sent to me – some boxes of Freestyle test strips (backup strips that go with my OmniPod PDM), some boxes of One Touch Verio test strips and some boxes of Precision Xtra blood ketone strips was what I was expecting. Except when I got home and opened the package there were only 2 boxes of Freestyle strips. Umm, I knew the package felt way too light! In a panic, I called Edgepark to report the error in my delivery. I was told the other strips were on backorder however I was not notified of this prior to the shipment going out. Needless to say, I was very disappointed in my favorite supply company. The customer service rep checked with their warehouse in another location and was able to locate the items I needed in stock and informed me they would be going out in the next couple of days. I was beginning to run low on my primary meter strips and was kind of bummed I may run out before getting the new supply.

However, I got an email from Edgepark early this morning about a delivery notification and low and behold I received this package in my office around 10 this morning.

I was frustrated that they didn’t inform me of back ordered items but thank you Edgepark for compensating for that mistake by getting these to me in a hurry. Customer service like that makes dealing with the intricacies of diabetes life a tad bit easier.

New Cases OmniPodders Will Love.

I not only have a thing for diabetes electronic devices.  I love the accessories that go with them.  When I switched to the OmniPod a few months ago and used the PDM as my primary BG meter as well, I was very happy that it fit into the case I had from Sugar Medical Supply.  The universal strap system allows different size meters to fit, including the larger PDM.

Then a few weeks ago I saw a post by Sugar Medical Supply on Facebook about new bags in the works just for OmniPod users.  So I reached out to Carolyn, the founder of Sugar, and tried to pry more details out of her 😉

Me: Are you an OmniPod-er yourself?

Carolyn: I am not an OmniPod user. I use the CGM and pump from Mini-Med.

Me: What gave you the idea to create a bag just for OmniPod users?

Carolyn: We were approached my OmniPod after meeting them at the AADE show in Vegas last August. We started producing samples for them in the fall.

Me: What is different about these bags?

Carolyn: If you have used our Sugar Bags, you will notice the bags are a bit larger in size. This is to allow the user to carry an extra “Pod” with them. We also made the bag have a larger vinyl/velcro strap that fits over the OmniPod PDM (Personal Diabetes Manager) better in the bag. The bag follows our design principals of our Sugar Bags- the bags are fully padded, made of easy to care for polyester fabrics that wipe clean, and use fun, fashionable fabrics. There is not a specific bag on the market designed just for OmniPod users (besides the black bag that comes with it) so we are so excited to offer Omni Pod customers something fun and new.

Me: There are currently two designs available – do you see any more in the future?

Carolyn: We will certainly add new bags if the demand is there 🙂

If you check out their site, you can see the new bags for yourself.  The bags will not be available to order online for another week or two but if you’d like to pre-order one for yourself (or a loved one) you can send an email directly to customerservice@sugarmedicalsupply.com and they will be happy to place an order for you.  It will be shipped to you as soon as they get them in.  They are also currently offering a free sample of Dex4 glucose tablets with every order as well as sale prices on their regular supply bags.  So go on and check them out!  And let me know what you think fellow OmniPod-ers!

Thank you Carolyn, for allowing me an inside scoop to share with my readers! (and image credit goes to Sugar Medical Supply)